Education Support

Parent Support: 8:30 a.m. – 7:30 p.m. EST, Mon-Fri

Admin Support: 7:00 a.m. – 6:00 p.m. EST, Mon-Fri

Admin Support


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We answer emails within 24 hours, but calling by phone is always the fastest way to resolve your issue.

Subject Line

[District name] + brief description of problem

Email Body

Detailed description of the issue you need help with. When appropriate, please include photos, screen captures, email threads, etc. The more information, the better!

Need Remote Assistance?

Parent Support

Frequently Asked Questions

We receive student information from your school, so the information must match or the system will not find your student. Please contact your school directly and they will be able to tell you exactly how the information is entered in their system.

You can only have ONE school district associated with your account. If you have students in different school districts that utilize PaySchools Central, you will need to create additional accounts with different email addresses for each district.

To access, add, and or edit your payment methods, go to the Menu in the upper right-hand corner of the main screen and click the Payment Methods option. To add a new payment method, click the Add Payment Method button. Enter the payment type, nickname, and other payment method information, such as your ACH routing and account numbers or your credit card number, expiration date, and CVC code. Read the payment terms and conditions, check the box to acknowledge, and then click Add Payment Method to add to the account.

  1. After you have added all your desired items to the shopping cart, click the white shopping cart icon in the upper right-hand corner of your screen.
  2. Double check the items in your cart to make sure you aren’t missing anything or added something by mistake.
  3. Select your payment method (if not the default) you wish to use from the drop-down menu and click “Continue.”
  4. You will see the details of the shopping cart, any processing fees set by your school district, and the total amount to pay.
  5. You will need to read and agree to the terms and conditions and then click “Make a Payment” to check out and process your payment.
  6. You will receive an email receipt as well as an identical receipt in the “Messages” section of the Menu.
  7. If any issues occur while the payment processes, you will receive an error message and will need to try your payment again.

PaySchools is unable to transfer money between accounts or issue a refund. Please contact your school directly to request a refund or transfer of funds. Any money remaining on the account is rolled over to the next school year; however, the food service department at your school will let you know their policy for remaining funds.

  1. If you’re having trouble logging into PaySchools Central, close and re-open your browser. If you cannot remember your password, click the “I forgot my password” link on the login screen to reset your password through email, text, or phone call.
  2. If you’re not getting the password verification email, please check your junk or spam folder to make sure our email isn’t being routed there. If you’re not receiving either the verification or password reset email, please ensure that you are using the same email address you entered on our website.
  3. If you received a link to confirm your account or to reset your password, but the link is not working, this is most likely because 30 minutes have passed and the link has expired. Please click “I forgot my password” on the login screen to send a new link to your email.
  4. If you find one of our emails in your junk or spam folder, please mark it as “not spam” so all future emails are routed to your inbox.
  1. To schedule one or more future payments, find your fee in the Fees card and click on the calendar icon to the right of the fee you wish to schedule.
  2. Select the date you wish to pay the fee as well as the amount to pay.
  3. The total amount due must be paid before the district’s determined due date.
  4. The earliest scheduled payment is the following day. You cannot schedule a payment the same day you are setting it up and you must select a scheduled date before the fee’s due date.
  5. Click “Add/Update Schedule” to schedule your fee payment.
  6. You will receive a reminder notification the day before the scheduled payment as well as an email receipt when the payment is processed. You can view the same messages by clicking the “Messages” option in the Menu.
You can setup auto replenishment for any student linked to your account. (1) From the Dashboard screen, open the Menu and click the "Auto Replenishment" option. (2) Prior to setting up Auto Replenishment, you must have at least one payment method added to your account. If you have not yet added a payment method, open the Menu and click the "Payment Methods" option. Click "Add Payment Method" to add either an ACH account or a card. Auto Replenishment will be tied to whichever payment method you set as your default. (3) Return to the Auto Replenishment screen and establish the trigger balance amount, the amount you would like to add to the account, and when you would like Auto Replenish to stop (the expiration date). (4) Click "Save," read the terms and conditions, acknowledge the terms and conditions by putting a check mark in the box, and click "Save" again. You will be notified when the payment processes or alerted if we have any difficulties completing any payments.
We have several email notifications you can opt to receive. After signing into PaySchools Central, open the Menu and select the "Notifications" option. You can turn notifications on or off as well as setup limits and or dates to receive notices. Click "Update" to save your preferences.
We offer this functionality to those schools that use our QuikLunch point of sale system. You can access the restrictions here on the PaySchools Central site. The restriction items that are available on our site are setup by your school. To set this up: (1) Click on the white "burger" icon in the upper right-hand corner of the Meal card on the Dashboard and select "Meal Restrictions." (2) Put a check mark next to items you do not want your child to purchase. You can also enter in a daily spending limit if you don't want your child to spend more than X amount of money per day. NOTE: If you enter in $0, your child will not be able to purchase anything.
There are 2 ways for you to access account activity reports. (1) Open the Menu and click the "Reports" option. (2) Scroll to the Meal or Fund card on the Dashboard, click the blue dotted icon in the upper right-hand corner of the card, and select "View Meal History." Once you're on the reports screen, select the desired filters and click either "Create PDF Report" or "Create Excel Report." If you have any questions regarding your child or children's history, please contact your school's food service department.
We have a message center for your account located in the Menu where it reads "Messages." In your Messages inbox, you will receive purchase receipts as well as messages from your district. If there is a critical message that you must acknowledge immediately after signing in, you will be taken directly to your message center. Messages come from both the PaySchools system and your school district. Messages that have not been read will display in bold. You can move messages to your trash if you no longer wish to see them.
Fees are assigned by your school district. If you cannot find the fee you are looking for, please contact your school directly, as they set up and assign all fees available in PaySchools Central. Here are some steps to locate your assigned and optional fees: (1) Assigned Fees – We provide a drop-down menu as well as a search box in the Fees card where you can either select "Assigned Fees" or enter a partial description or due date to search for a particular assigned fee. You will see the fee name, amount due, and associated student for each assigned fee. To view a fee's description, click the "i" icon to the right of the fee name. You can add the fee to your shopping cart by clicking the shopping cart icon to the right of the fee. (2) Optional Fees – If you are looking for optional fees or other unassigned fees, select an option (not assigned Fees) from the drop-down menu in the Fees card. Fees will be listed for each of the students associated with your account. Again, use shopping cart icon to add the fee to your cart.
All balances are updated by the school and sent to us for display only. If you have questions about the balance in your account, please contact your school directly. If you'd like to see what your child is purchasing at school, you can open the Menu and click the "Reports" option. On this screen, apply the desired filters, such as account type, patron, and date range and then select whether you'd like to produce an Excel or PDF report.
Yes – Our website has passed PCI (Payment Card Industry) level 1 certification (greater than 6M Mastercard/Visa transactions processed annually), which is the highest level you can obtain. We are committed to protecting your personal information and providing a safe environment for your transactions. Your data is encrypted, which prevents hackers from accessing this data.
There is no fee for setting up an account with PaySchools Central. An internet convenience fee and/or transaction fee may be assessed by each district for each transaction made. These fees are charged to cover the credit card processing fee and the cost of using the site. The school district has the option to pay these fees or pass them along to parents.
Please choose the "These articles do not answer my question" option in the Help list. If you'd prefer to speak to a support member, please call 877-393-6628.
Please review our Privacy statement and Terms of Use for our Payschools products. You can find these links on your login page. Or at the bottom of the Menu.
If your district uses a 3rd party POS, there may be a delay up to 24 hours for the two systems to communicate and display the correct balance. If you have received an email confirming your purchase, the payment was successful. Please contact your school directly for questions regarding your balance.
There are many benefits to you when you use PaySchools Central and Mobile. Here are a few examples: (1) Ability to deposit money into your student's account 24 hours a day 7 days a week. (2) Option to set up automatic payments so you do not have to remember to put money on your account. (3) Option to set reminders so your student will never end up in the serving line without money on their account. (4) Ability to monitor meal and snack purchases and establish limits on spending. (5) Helps prevent your child from misplacing their money on the way to school or using their lunch money on other purchases. (6) Our mobile app gives you quick access to our most used features on your phone.